After-sales service guide:

After-sales service ordinance:

    • 1. Within 7 days after sell, customer can choose return、change or repair if it is function problem, artificial damage not included.
    • 2. Within 3 days after sell, we can provide maintenance service if function problem, artificial damage not included.
    • 3. We will charge some fee for repair other damage of the pen or function problem or surface change(like paint drop, change color, oxide)3 month after sell.
    • 4. Maintenance related things will deal according our maintenance department identify.
    • 5. After service phone: 400 8203 101、021-59972901;Working time: 9:00-17:00 from Monday to Friday
    • 6. Address: No 185,Lane 125,Wushuang Rd, Jiading District Shanghai China.
    • 7. We have the final explain right for after sell service.

matters need attention:

    • 1. Please use regular express company to shipping the repair pens, address, name ,phone characters must be clear.
    • 2. Use soft packing material to pack the pens to avoid damage during the shipping.
    • 3. After receive for 7~10 working days, we will send back the repair pens.
    • 4. Before shipping the repair pens, call the maintenance department to confirm the charge and damage part.